Contact HealthKeepers, Inc.

Contact Anthem HealthKeepers Plus Provider Services to reach staff in any of the following departments:

• 24/7 NurseLine
• Behavioral Health
• Benefits/Eligibility
• Claims
• Member Interpreter Services
• Pharmacy
• Prior Authorizations
• Provider Network Representatives

Interpreter services are available over the phone or through telehealth. In person interpretation services are available on a case-by-case basis and must be prior authorized. Requests can be scheduled up to one month in advance and no less than five days before a routine visit, or 24 hours prior to rendering acute care services.

Anthem HealthKeepers Plus

800-901-0020
(TTY/TDD: 711)

Receive email from HealthKeepers, Inc

HealthKeepers, Inc sends provider bulletins, policy change notifications, educational opportunities and other provider updates via email. Use the Provider Maintenance Form to update your email.

Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Anthem HealthKeepers Plus self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with a Healthkeepers, Inc. associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

Other contacts

Case/Utilization Management

EDI Solutions Helpdesk

CarelonRx (Pharmacy)

Long-term Services and Supports (LTSS)

Submit paper claims to:

HealthKeepers, Inc.
Anthem HealthKeepers Plus Claims
Mail drop VA2000S110
P.O. Box 27401
Richmond, VA 23279-0001

Provider tools & resources

• Log in to Availity
• Launch Provider Learning Hub Now
• Learn About Availity
• Prior Authorization Lookup Tool
• Prior Authorization Requirements
• Claims Overview
• Member Eligibility & Pharmacy Overview
• Policies, Guidelines & Manuals
• Referrals
• Forms
• Provider Training Academy
• Pharmacy Information
• Electronic Data Interchange (EDI)

Interested in becoming a provider in our network?

We look forward to working with you to provide quality service for our members.

©2020 copyright of Anthem Insurance Companies, Inc.

HealthKeepers, Inc. is an independent licensee of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc. Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees.

Availity, LLC is an independent company providing administrative support services on behalf of HealthKeepers, Inc. HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA). CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

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